Statewide Website Evaluation Project
With generous funding from the Ford Foundation, LSC led a large-scale evaluation of the quality and usability of state and territory legal information websites across the country. Most of these sites began as the result of funding through LSC’s Technology Initiative Grants (TIG) program, and they function as important components to the broader legal aid service delivery systems in many areas.
Through the Statewide Website Evaluation Project, LSC worked closely with its consulting partner, the digital design and research group EY Intuitive, to assess sites across the network in 2016. Evaluators looked at sites using a set of 63 usability criteria that spanned nine focus areas: ease of navigation, accessibility, visual design and iconography, plain language, content presentation, mobile friendliness, community engagement, language access, and user support.
LSC has launched a special website that includes a comprehensive report on the evaluator’s findings and recommendations, as well as practical guidance for website managers on how to improve their sites and provide users a better online experience. Ultimately, this site will serve as a road map for states as they implement the next generation of legal information websites.