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What Happens After I File A Complaint?

Your complaint will be reviewed by an LSC staff member to determine whether it raises an issue which indicates there may be a violation of the LSC Act or related authorities. If your concerns do not fall within the areas we can regulate, no further action will be taken and you will be notified in writing. This decision is usually made within several weeks after we receive your complaint.

If your complaint does raise an issue that this office will review, we will notify you of our decision to continue the review and may seek additional information. A staff attorney in the Office of Compliance and Enforcement will be assigned to the complaint. The processing and review of most complaints at this stage can take anywhere from two months to a year or more, depending on the complexity of the situation.

You will be notified in writing regarding the outcome of your complaint.