|Legal Services Corporation
For 25 Years, America's
Partner For Equal Justice
Program Letter 01-1
Board of Directors
Douglas S. Eakeley
John N. Erlenborn
Hulett H. Askew
LaVeeda M. Battle
John T. Broderick, Jr.
F. Wm. McCalpin
St. Louis, MO
Maria Luisa Mercado
Nancy H. Rogers
Thomas F. Smegal, Jr.
San Francisco, CA
Ernestine P. Watlington
The purpose of this Program Letter is to inform all grantees that we will again be requiring them to conduct a Self-Inspection of a sample of closed cases prior to submitting 2000 Case Service Reporting ("CSR") data to the Legal Services Corporation ("LSC"). The Self-Inspection must be completed and the enclosed Certification and Summary Forms signed and returned to LSC no later than March 1, 2001.
LSC is committed to providing the United States Congress and the public with the most accurate information possible. Closed case statistics are a major constituent of the data on program activities collected by LSC and a critical measure of the impact of federal funding on the legal problems of people living in poverty. Therefore, it is essential to assure the accuracy of the 2000 CSR data.
This Self-Inspection will be very similar to the one conducted last year. Indeed, we have made a conscious effort to minimize changes so the process will be familiar and the procedures LSC programs used last year can again be used this year with the least possible expenditure of time and effort. We have eliminated Question 8, because in many instances it was duplicative of Question 7 -- and when it was not, it did not indicate the reporting of a case that should not have been reported. We have added a requirement that programs report on their certification form the number of cases excluded from their CSR submission based on review after the Self-Inspection process was completed. This requirement was added because it allows LSC to make a more accurate report of the total number of cases closed after adjustment for the error rate revealed by the Self-Inspection process.
We have added one new report on the number of cases closed with non-LSC funds not reported to LSC because they were not LSC-eligible or LSC eligibility was not documented. Since the CSR reporting criteria include all LSC-eligible cases, regardless of funding source, we need this information to be able to estimate what proportion of the cases reported are financed by LSC and by Non-LSC funds. We have made this Self-Inspection Unreported Non-LSC Cases Form very simple and we allow submission of estimates where the data has not been collected in a program’s Case Management System.
Standards for Accuracy
Standards for accurate reporting of CSR data are contained in the 1999 CSR Handbook (as revised April 28, 2000 by Program Letter 2000-3 and with corrections issued June 15, 2000). Sections 3.2, 3.3, and 5.2 of the Handbook contain specific guidance on single recording of cases, timely closing of cases, and documenting client eligibility. Section VI of the Handbook contains guidance on the reporting of different levels of case services, and Section VII contains guidance on the reporting of referrals.
The Self-Inspection Process
The purpose of the Self-Inspection process is to give programs a means to verify, by reviewing a sample of cases, that their 2000 CSR data meets LSC standards for accuracy. The enclosed Case Review Form contains a list of questions which identify key requirements that need to be met in order to report a case to LSC. If the answers to the questions in the Case Review Form are generally "Yes", then the sampled cases generally meet the requirements for reporting cases to LSC, and no further inquiry is necessary, unless program staff have reason to believe that the sample selected was not representative of the total number of cases to be reported to LSC or, for other reasons, problems outside the sample would affect the accuracy of the 2000 CSR data.
If there are "No" answers to applicable questions in 10 percent or more of the cases sampled in the Self-Inspection process, then the sample of cases tends to indicate that there are overall problems which may affect the accuracy of the 2000 CSR data. In the event that the Self-Inspection process does reveal such problems, then consultation with LSC is appropriate to determine whether to initiate corrective action to find and correct problems in cases not included in the Self-Inspection sample. Under no circumstances should action be taken to correct problems in sampled cases without action to correct similar problems in cases not included in the sample. If such corrections are made in the sample without correcting all similar cases, such action would make the sample unrepresentative of the larger set of cases, thereby defeating the purpose of the sample and making the Self-Inspection results suspect.
To reach a level of absolute confidence that every 2000 closed case is accurately reported to LSC, program staff would need to review each individual case. For most programs, such a review would be impractical. Therefore, the Self-Inspection process relies on the selection of a sample of cases from which programs can draw some inferences about the overall number of cases reported to LSC. In order for the inferences to be reliable, however, the sample must be reasonably representative of the total number of cases reported to LSC. If the sample is not representative, its unrepresentative character would undermine the integrity of the Self-Inspection results.
The enclosed Sample Selection Procedure details a process for selecting a sample of cases for review. The Procedure requires programs reporting over 1,000 total closed cases to select a sample of approximately 150 closed cases. Programs reporting fewer than 1,000 total closed cases will need to select a sample of 75 closed cases. Each grantee should document the steps taken in the Selection Procedure, and should clearly indicate any departures from the Selection Procedure. To consult with an LSC staff member about the sampling procedure, please contact Bert Thomas at (202) 336-8938, e-mail firstname.lastname@example.org.
Review of Sampled Cases
For each case in the sample, the enclosed Case Review Form must be completed, and a "Yes" or "No" answer must be recorded for all applicable questions. Not all questions will be applicable to all cases. For example, questions 1 through 3 are not applicable to certain cases where financial eligibility determinations are not permitted by law. Upon completion, each Case Review Form must be retained for audit purposes.
Several questions in the Case Review Form require a determination whether a "notation" is present in the case file or case management system record. The following standards apply to these questions:
Questions (1) and (3) – Notation indicating no income or assets
Question (3) - Receipt of government benefits
Question (4) – Citizenship or alien eligibility – telephone cases
Question (5) – Attestation of citizenship
Use of Case Management System Queries
LSC encourages programs to use their case management systems to augment the Self-Inspection process. Case management system queries and reports can easily provide useful information about all 2000 closed cases, not just a sample of cases. For example, a case management system query could readily identify 2000 cases which lack either income or assets information. For assistance with case management system queries, contact your vendor or LSC staff member Glenn Rawdon at (202) 336-8868, e-mail email@example.com.
Whether to Initiate Corrective Action
If there are "No" answers to applicable questions in 10 percent or more of the cases sampled, or if the use of case management system queries reveals problems in a larger number of cases, then program staff will need to make a determination whether to initiate corrective action to remedy the problems identified. Under no circumstances should corrective action be undertaken to address problems in sampled cases without implementation of action to correct similar problems in cases not included in the sample.
For some problems, such as untimely closing of cases or duplicate reporting of cases in a particular branch office or unit, the expenditure of effort needed to identify the total number of affected cases may be justified. Case management system queries and reports could provide an easy means of detecting such cases. In the interest of achieving accurate reporting of 2000 closed cases, further effort to correct problems might also be justified, provided doing so would not have a disproportionate impact on client services. While the decision to undertake corrective action rests with the program, LSC strongly encourages consultation before initiation of any corrective action. To consult with LSC as to whether corrective action is advisable or for other Self-Inspection questions (except sampling or case management queries), please contact John Meyer at 202-336-8909, e-mail firstname.lastname@example.org
All programs must submit the enclosed Self-Inspection Certification and Summary Forms to LSC by March 1, 2001, regardless of the results of the Self-Inspection. The Certification Form requires submission of information about the number of cases found to have one or more problems in the Self-Inspection, as well as information about whether action was taken before, during, or after the Self-Inspection either to remedy problems found or not to report some cases at all. It also includes a report on the number of cases excluded (removed) from the CSR report submitted to LSC as a result of corrective action taken after the Self-Inspection. The purpose of collecting this information is to enable LSC to determine the accuracy of CSR submissions and the frequency with which programs are unable to report cases because they do not meet LSC reporting requirements. Please be sure to enter all requested information before submitting the Certification Form.
The Self-Inspection Summary Form collects information about the types and frequency of exceptions noted during the Self-Inspection process. The eleven categories listed in the Summary Form correspond with the eleven questions in the Case Review Form. The "Numbers of Cases" column in the Summary Form should accurately reflect the numbers of sampled cases for which exceptions were noted (by "No" answers) in the completion of the Case Review Forms for cases sampled. The collection of this information will enable LSC and program staff to identify those areas where LSC reporting requirements have been difficult to meet, as well as to indicate where programs should focus their efforts to achieve further improvements in the accuracy of their case reporting.
The Summary Form also collects information as to whether programs undertook any corrective action, as a result of the Self-Inspection process, which resulted in adjustments to the 2000 CSR data submitted to LSC. If corrective action is undertaken, it must apply to all affected cases, not just to cases in the Self-Inspection sample. Programs undertaking corrective action which resulted in adjustments to the 2000 CSR data submitted to LSC should note the categories in which they have taken corrective action in the Self-Inspection Summary Form. This information will enable LSC to determine the extent to which programs have been able to correct problems identified during the Self-Inspection process.
Enclosures: (1) Self-Inspection Certification
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