Read about LSC Performance Criteria

LSC's Performance Criteria incorporate LSC's grant oversight experience with the ABA Standards for the Provision of Civil Legal Aid. Below is a chart summarizing each Performance Area, respective Criteria, and links to further details. For full details of all LSC Performance Criteria, click on the Performance Criteria page. 

Performance Area One

Effectiveness in identifying the most pressing civil legal needs of low-income people in the service area and targeting resources to address those need

Criterion 1

Periodic comprehensive assessment and ongoing consideration of legal needs

Criterion 2

Setting goals and objectives, developing strategies and allocating resources

Criterion 3

Implementation

Criterion 4

Evaluation and adjustment

Performance Area Two

Effectiveness in engaging and serving the low-income population throughout the service area. 

Criterion 1

Dignity and sensitivity

Criterion 2

Engagement with the low-income population

Criterion 3

Access and utilization by the low-income population

Performance Area Three

Effectiveness of legal representation and other program activities intended to benefit the low-income population in its service area.

Criterion 1

Legal representation

Criterion 2

Private attorney involvement

Criterion 3

Other program services to the eligible client population

Criterion 4

Other program activities on behalf of the eligible client population

Performance Area Four

Effectiveness of governance, leadership, and administration. 

Criterion 1

Board Governance

Criterion 2

Leadership

Criterion 3

Technology Infrastructure and Administration

Criterion 4

Financial Administration

Criterion 5

Human Resources Administration

Criterion 6

Overall Management and Administration

Criterion 7

General Resources Development and Maintenance