TIG 2016: Online Triage and Intake: One Year Later, Lessons Learned

Four New England states have implemented online triage and intake over the past two years. This has been an interesting, sometimes challenging, process. If you’re thinking of implementing similar systems, or want to share your own track record, or just want to find out about other programs’ experiences around the country, please view this session. Topics include: Who’s using it? Who’s dropping out? Major upsides and downsides. Let's build on each others' experiences: don’t reinvent the wheel and mistakes to avoid.

Presenters: Kathleen Caldwell, Websites Coordinator, Pine Tree Legal Assistance; Kate Frank, Publications Manager, CTLawHelp.org; Rochelle Hahn, Massachusetts Law Reform Institute, MassLegalServices.org Director; Brian Stewart, Developer, BDSWorks

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