Replicable TIG Projects - Knowledge Management

TIG 13041 - Legal Assistance Foundation of Chicago - "LAFPoint" Knowledge System

In late 2015, LAF launched its TIG-funded SharePoint knowledge management system, “LAFPoint.” SharePoint is a customizable knowledge management tool that allows organizations to collaborate with clients and community partners, to train staff, and to manage and store information. LAF was one of the first LSC-funded organizations to adopt a SharePoint Enterprise 2013 system, which has all staff, not just case handlers, as its primary users. The organization used an iterative approach to design LAFPoint to take advantage of SharePoint’s flexibility and ease of customization. Major accomplishments include creating the LAFPoint Home Page that is a central location to share information about LAF and building customizable subsites for LAF’s work groups, task forces, and committees.

Final Report:

TIG 11076 - Northwest Justice Project - Information, Knowledge, Etcetera (IKE)

Northwest Justice Project developed a secure, enterprise-level knowledge management system that improved the effectiveness and efficiency of its client services.The Information, Knowledge, Etcetera (IKE) system is a statewide information management portal built on Microsoft SharePoint technology. IKE leverages SharePoint to allow advocates in NJP’s 17 offices to share work product and resources and have a designated collaborative workspace to coordinate on projects. Experts in different practice areas can work together regardless of their location in the state, allowing NJP to conduct more strategic advocacy, manage staff time more efficiently, and ultimately improve client representation. Additionally, the SharePoint system integrates with NJP’s case management system, LegalServer, to enhance advocates’ access to an extensive collection of legal resources such as briefs, memos, and forms. As NJP notes in its final report, the IKE system is "easily replicable by other LSC programs... IKE has been demonstrated to many programs already and has been the subject of numerous presentations at national conferences, including the 2014 TIG Conference. [NJP is] happy to spend time with any program wanting help or information.”

Final Report:

TIG 07505 - Legal Services of Northern California - The Findability Project/Google Search Appliance

LSNC's Google API Project serves as a national model demonstrating how open source Google APIs can be used for practical integration of the Google Apps platform with legal services case management systems. LSNC set out to overcome the lack of integration between its domain-specific Google Apps platform and the Pika case management system, an open source PHP-based application. Specific objectives of the project included creation of practical solutions for integrating select content elements of Gmail, Google Calendar, Google Docs, and Google Groups into Pika. The Project utilized design and code techniques likely adaptable to other CMS applications. The Project also created a permanent project archive at Google Code to detail the actual code used and how it works.

The Google API Project also continues the work of LSNC's program-wide knowledge management system. This TIG funded project leveraged the Google Search Appliance (GSA) to develop a well organized, practical, cost effective, user friendly system that LSNC staff overwhelmingly report as helping them get their work done on behalf of clients more effectively, efficiently and with improvement in overall quality. For more information read the Case Study on the Findability Project.

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