Cleveland Legal Aid's Colleen Cotter Writes Op-Ed
Throughout the stay-at-home order in Ohio, Legal Aid staff has been working from home. We are accessible to new clients through online and phone intake. We communicate with current clients by text, email, phone, and Zoom.
We have also quickly pivoted in response to changing and growing needs. For example, we have seen a significant increase in need around issues involving employment, unemployment, and taxes.
In response, we created a Worker Information Line and a Virtual Advice Clinic, through which staff and volunteers can provide real-time information and advice on these important topics.
Prior to the pandemic, Legal Aid engaged volunteers to meet clients where they are, within two weeks of moving to our new work-at-home environment, we launched a virtual advice clinic and a worker information line.
And we aren't stopping there. We are learning from this experience to create more ways of serving clients and engaging volunteers.