2017 Technology Initiative Grants (TIG) Conference
The 17th annual Technology Initiative Grants (TIG) Conference was held January 11-13, 2017 in San Antonio, TX. Over 300 participants attended the TIG Conference, including technologists, legal aid advocates, court personnel, academics and other professionals to exchange ideas and explore innovative ways of using technology to promote full access and high-quality legal representation for low-income people.
This year's program highlighted a special initiative focused on improving the quality of legal aid websites. Through support from the Ford Foundation, LSC has worked closely with EY Intuitive, a digital consulting firm with expertise in user-centered design and nonprofit evaluation, to conduct a comprehensive assessment of all of the statewide legal aid websites. At the conference, representatives from EY Intuitive shared the results of this assessment, including practical findings and recommendations that will help steer the community towards creating content-rich sites that provide high-quality user experiences.
Over 40 sessions were offered during the 2017 TIG Conference. Some presentations were live streamed on LSC's Facebook page and edited videos will be available shortly. 2017 TIG Conference session materials are now available to view or download. Sessions were selected through a request for proposal process, and organized into tracks of related content:
- Web-Based Delivery
- Data Analysis
- Intake and Triage
- Internal Operations
- Advanced IT/Future Technology
- Self-Represented Litigants
- Tech Tools for Advocates
What Can I Learn
Session topics cover a range of issues such as how the use of technology can enhance internal legal services operations, improve client services, address access and triage issues, and effectively provide legal information to low-income people, including how to:
- improve the usability of online legal aid resources and tools
- deliver legal services remotely to hard-to-reach populations
- improve limited scope or self-representation for those persons whom legal aid organizations are not able to represent fully
- increase the efficiency and effectiveness of access, triage, and intake
- encourage and support pro bono
- provide legal services staff and pro bono advocates with better litigation and case development support
- improve management and internal operations in legal aid offices
The TIG Conference offers opportunities to exchange information in more informal Affinity Group sessions, which attendees help to determine at the time of registration. An ignite-style plenary called Rapid Fire Tech provides fast-paced presentations that highlight technology project successes, new ideas, and lessons learned.
We appreciate the support of these sponsors of the 2017 TIG Conference:
LawHelp Interactive (LHI) offered a two-day training on creating online forms and interviews using HotDocs, A2J Author, and the LawHelp Interactive national server. The training was free for legal aid organizations and their eligible partners. Participants learned how to author interactive interviews for self-represented litigants, volunteer attorneys or advocates. Faculty included trainers from Capstone Practice Systems and the Center for Computer-Assisted Legal Instruction (CALI). For more information see the LHI Training page.
The Legal Aid Drupal Users Collective held a hackathon to develop open source tools using Drupal to improve access to justice on Tuesday, January 10, 2017. Go to the Legal Aid Drupal Hackathon website for more information.
The official Twitter hashtag for the conference is #LSCTIG.