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How Do I File A Complaint?

If you decide to file a complaint with LSC, your complaint must be in writing. LSC, as a matter of policy, does not take complaints over the telephone. You may write a simple letter explaining the situation that you think indicates a violation of the LSC Act or regulations. No special language or form is necessary. However, your letter should contain the following:

  • Your full name, address and telephone number(s);
  • The program name and address. In addition, please indicate the name of the staff person about whom you are complaining;
  • A brief, but complete, description of the facts explaining your situation; and
  • Your signature.

We do currently accept complaints by e-mail, but will need to contact you by mail to follow-up on your concerns. In addition, after filing a complaint with LSC, we may need to contact you to obtain additional information.