2018 TIG Awards - Project Descriptions

LSC awarded 26 Technology Initiative Grants (TIG) to 24 legal services organizations in 21 states for a total of $3,884,257. Among the 26 funded initiatives are projects that enhance online self-help resources, expand services to rural communities, and facilitate clients’ ability to seek legal help via text messaging services and voice assistants like Google’s Siri and Amazon’s Alexa.

TIG Number Grant Purpose Grantee Contact Info Project Goal & Description
18005 AoI - Projects That Integrate Artificial Intelligence into Service Delivery Pine Tree Legal Assistance, Inc. Nan Heald
nheald@ptla.org
Pine Tree Legal Assistance received $100,495 to enhance Maine’s statewide, online legal triage website by improving the accessibility of self-help information and legal referrals for users. This project explores the use of artificial intelligence (AI) to simplify users’ experience, especially when they have limited knowledge of legal concepts. It connects users to the most accurate resources available to help them. A "chatbot" allows AI to interact with users while also ensuring their privacy.
18008 National Projects Northwest Justice Project César Torres
Cesart@nwjustice.org
Northwest Justice Project received $297,175 to add new components to LSNTAP.org, a national technology support resource for the national legal aid community. This grant also supports a technology training webinar series and in-depth technology guides.
18009 AoI - Artificial Intelligence Utah Legal Services, Inc. Craige Harrison
craige@ utahlegalservices.org
Utah Legal Services received $308,047 to employ artificial intelligence to create an online application and client-referral process through the LegalServer Case Management System. The system guides users seeking legal help through the process of identifying their legal issues and helps match them with the right resources.
18010 AoI - Projects That Integrate Artificial Intelligence into Service Delivery Legal Assistance Foundation Vivian Hessel
vhessel@lafchicago.org
Legal Assistance Foundation received $266,000 to leverage artificial intelligence to upgrade the IllinoisLegalAid.org website and improve legal services organizations’ client intake.
18011 AoI - Projects That Integrate Artificial Intelligence into Service Delivery Legal Services of North Florida, Inc.

Leslie Powell-Boudreaux
Leslie@LSNF.org

Legal Services of North Florida received $186,402 to facilitate access to higher quality search results for people seeking legal help. This project improves results on major search engines like Google and Bing, as well as results from voice assistants like Apple’s Siri and Amazon's Alexa.
18013 Technology Improvement Project Central California Legal Services, Inc. Patience Milrod
pmilrod@ centralcallegal.org
Central California Legal Services received $27,000 to maximize its use of technology for client service. An expert will help conduct an inventory of the organization’s existing software and hardware, identify gaps and inefficiencies in current technology use, develop recommendations, and establish a training protocol to ensure effective use of technology.
18018 Videoconferencing Montana Legal Services Association Alison Paul
apaul@mtlsa.org
Montana Legal Services Association received $146,104 to extend the reach of the Montana Court Self Help Program to 11 rural communities. This project places technology in remote locations across Montana to connect residents to self-help law centers in more populated sections of the state.
18019 AoI - Artificial Intelligence Montana Legal Services Association Alison Paul
apaul@mtlsa.org
Montana Legal Services Association recieved $132,610 that will allow the organization to introduce artificial intelligence-powered legal tools through a new online pro bono legal advice platform, AskKarla.org. This will help clients properly frame their legal issues and access relevant resources.
18020 AoI - Projects That Integrate Artificial Intelligence into Service Delivery and Online Intake Legal Services of Greater Miami, Inc. Ilenia Sanchez-Bryson
isanchesbryson@ legalservicesmiami.org
Legal Services of Greater Miami received $144,862 to enhance Florida’s statewide online client intake and legal triage system by integrating two partner agencies: Community Legal Services of Mid-Florida and Legal Services of North Florida. This project also adds tools to ensure the efficiency of online client applications for assistance, including an improved referral system and the use of artificial intelligence to automatically review some components of client-submitted information.
18023 Technology Improvement Project Legal Aid of Wyoming, Inc. Raymond Macchia
rmacchia@ lawyoming.org
Legal Aid of Wyoming received $27,000 to plan a new online intake process to better serve clients across the state. The goal is to make services more accessible. 
18025 Knowledge Management West Tennessee Legal Services, Inc. Ashley Holliday; ashley@wtls.org West Tennessee Legal Services received $120,272 to create an organization-wide knowledge information system through Microsoft’s SharePoint Online program. The project addresses the challenges of delivering legal services in rural areas by facilitating collaboration among staff across all four offices and providing a technology-based framework to improve remote staff supervision.
18027 Data Analysis/Data Standards The Legal Aid Society of Cleveland Colleen Cotter
colleen.cotter@ lasclev.org
The Legal Aid Society of Cleveland received $209,750 to help better assess the impact of legal assistance that is limited to brief engagement with clients rather than full representation. The project builds on an existing program that uses automated text message exchanges with clients to study outcomes resulting from brief service.
18028 Technology Improvement Project Legal Aid of the Bluegrass Joshua Crabtree
jcrabtree@lablaw.org
Legal Aid of the Bluegrass received a $26,000 grant to assess and upgrade its technology systems. The focusis on revamping its case management system, communications platforms, and document management tools.
18033 Technology Improvement Project Colorado Legal Services Molly French; mfrench@colegalserv.org Colorado Legal Services' $25,400 grant will allow it to assess the organization’s overall use of technology. The goal is prioritizing improvements that will directly aid clients, including network infrastructure, internet services, security and privacy protections, staff technology training, remote data access, and mobile device usage.
18035 Document Management Legal Services of the Hudson Valley Joanne Labrusciano
jlabrusciano@lshv.org
Legal Services of the Hudson Valley received $72,000 to implement Microsoft’s SharePoint Online program, an organization-wide knowledge management system. The project will facilitate access for all staff across all offices and make client services more efficient. 
18037 Technology Improvement Project Indiana Legal Services, Inc. Jon Laramore
Jon.laramore@ilsi.net
Indiana Legal Services received $27,000 to develop a roadmap for an enhanced statewide legal information website. The project seeks to improve the client referral system by offering self-help forms and a broad range of legal guidance. The grant additionlly funds sharpening online triage tools used for prioritizing client needs, with assistance from Microsoft.
18041 Technology Improvement Project Legal Services Alabama, Inc. Guy Lescault
glescault@alsp.org
Legal Services Alabama received $26,999 to strengthen its capacity to serve clients. The program will undertake a comprehensive technological assessment and develop a strategy to address its immediate technology needs and long-term goals.
18045 AoI - Projects That Integrate Artificial Intelligence into Service Delivery Community Legal Aid, Inc. Gordon Shaw
GShaw@cla-ma.org
Community Legal Aid's $140,500 grant will improve the accessibility and functionality of the Massachusetts Legal Resource Finder. The Resource Finder provides people seeking legal help with targeted contact information for legal aid programs, government agencies, and court programs. It also provides relevant legal information and self-help materials.
18046 National Projects Alaska Legal Services Corporation Nikole Nelson
nnelson@alsc-law.org
Alaska Legal Services Corporation received $179,879 to streamline communication with people in need of civil legal assistance. The project will enhance the electronic client referral system for states piloting Legal Navigator portals—an initiative launched by LSC, Microsoft, and Pro Bono Net to direct individuals with civil legal needs to the most appropriate forms of assistance.
18049 Website Grants with National Impact Philadelphia Legal Assistance Center Jonathan Pyle; jpyle@philalegal.org Philadelphia Legal Assistance Center's $212,000 grant will expand software tools on the Upsolve.org system. Upsolve helps individuals who cannot afford an attorney to complete Chapter 7 bankruptcy filings. Enhancements include streamlining the bankruptcy questionnaire and improving Upsolve’s operation on mobile devices.
18056 National Projects Ohio State Legal Services Jim Daniels
OSLSA-TIG@oslsa.org
Ohio State Legal Services Association received $783,000 to support outreach, operations, training, and improvements for LawHelp Interactive (LHI). LHI is the national online document assembly initiative used by more than 40 states to provide reliable and secure online forms that help legal aid lawyers, pro bono programs, and those without lawyers complete court forms and other legal documents more effectively. 
18057 Document Assembly Legal Aid of North Carolina, Inc. George Hausen
georgeh@ legalaidnc.org
Legal Aid of North Carolina received $182,000 to continue developing the A2J Author document assembly product, cloud-based software that helps self-represented litigants prepare court forms and other legal documents. The project also expands the availability of user-friendly legal forms for North Carolinians facing civil legal issues.
18058 National Projects Legal Aid Society of Hawaii Sergio Alcubilla
Sergio.Alcubilla@ legalaidhawaii.org
Legal Aid Society of Hawaii received $62,000 to enhance access to legal aid services through search engines and voice-assistant queries like Apple's Siri and Amazon’s Alexa. In partnership with Stanford Law School's Legal Design Lab, the organization will pilot methods to protect people from accessing low-quality, potentially predatory legal websites.
18062 Pro Se Focused Grants Colorado Legal Services Molly French
mfrench@ colegalserv.org
Colorado Legal Services received $58,762 to develop a mobile chat system powered by artificial intelligence. The system provides unrepresented debtors with access to useful legal information and services when creditors sue them. The organization is also producing an online court form for individuals defending a collection lawsuit.
18065 AoI - Projects That Integrate Artificial Intelligence into Service Delivery Legal Services of Northern Virginia, Inc. Raquel Bonilla
rbonilla@lsnv.gov
Legal Services of Northern Virginia's $104,000 grant will allow it to create online visual guides to teach users how to navigate complex civil legal issues such as housing and consumer law. The guides will work on mobile devices.
18066 Technology Improvement Project Inland Counties Legal Services, Inc. Darrell Moore
dmoore@icls.org
Inland Counties Legal Services received $27,000 to create a strategic decision-making guide for technology projects. The organization use the funds to hire an industry leader to help staff evaluate the quality of the organization’s legal technology products and provide an assessment of potential technology enhancements.