Model Practices & Innovations
LSC's Model Practices & Innovations page offers numerous resources on providing and managing legal services, legal aid technology, and strategic planning.
Discover useful legal aid tech tips from LSC's "50 Tech Tips" presentation at the 2023 Equal Justice Conference in this new MPI infographic!
Discover the latest MPI info sheets that provide comprehensive details about the free training offered by LSC and OCLC: "Creating Pathways to Civil Legal Justice" and "Navigating Civil Legal Issues after Natural Disasters." These training programs are specifically designed for public libraries to collaborate with LSC grantees. The aim is to enhance access to civil legal aid within their communities.
Read the new Model Practices & Innovations article featuring Legal Services of North Florida (LSNF)! LSNF uses a variety of strategies to successfully bridge the digital divide for victims of natural disasters and those isolated by the COVID-19 pandemic.
Learn how LSC grantees like Legal Services of North Florida partner with public libraries that can identify their patrons' potential legal issues and direct them to LSNF for services!
Explore new MPI resources and articles on legal aid topics like technology, management, bridging the digital divide, evictions, and more!
LSC's Office of Training and Technical Assistance demonstrates LSC's numerous technology resources for civil legal aid grantees in this short video. The video also showcases the LSC-funded Legal Services National Technical Assistance Program (LSNTAP) technology resources.
This Model Practices & Innovations article features two LSC grantees, Idaho Legal Aid Services and Legal Aid of Western Michigan, who helped clients navigate rapidly changing eviction laws during the COVID-19 pandemic.
In this MPI article, Legal Services of Northwest Minnesota (LSNM) shares its tactics for assisting low-income individuals who lack access to technology through legal kiosks and Justice Buses. LSNM also provides valuable insights and replicable practices gained from their experiences.
Learn More about Model Practices and Innovations
Provide Legal Services
MPI Resource Archive
Strategic planning is especially critical in times of limited resources when the demand for service continues to rise. Strategic planning starts with an assessment of the most pressing legal needs and covers internal management, organization mission growth, and relations with your local community.
Learn how to:
Conduct needs assessments and set priorities
Develop and implement strategic plans
Evaluate your organization's effectiveness and make adjustments
Legal aid organizations should treat those seeking assistance and clients accepted for services with dignity and compassion. Effective representation begins with a relationship of mutual trust and respect. Everyone at your legal aid organization should continually strive to maximize the effectiveness of legal services and achieve meaningful and lasting results on behalf of clients.
Learn how to:
- Provide client access and conduct intake
- Engage diverse populations
- Provide language access
- Represent clients effectively
- Manage and supervise legal work
- Engage volunteers
- Assist unrepresented people in your community
A well-run legal aid organization is governed by a committed and involved board of directors that exercises independent judgment in carrying out its fiduciary responsibility to the organization. Key leadership, starting with the executive director, sets the tone for excellence by establishing a shared vision and mission and managing efficiently and effectively so that resources are preserved and allocated to achieve the greatest impact in the community.
Learn how to:
- Achieve effective board governance
- Lead effectively
- Manage and administer the organization
- Use technology
- Establish responsible financial management
- Communicate effectively internally and externally
- Continue to grow resources
The use of technology in legal aid programs is constantly evolving in ways that increase efficiency and enhance service delivery for LSC grantees. The Best Practices Corner’s technology resources are designed to help grantees understand the current state of technology in legal aid offices, plan for future developments, and review successful projects and systems.
Visit this webpage to access resources shared by LSC grantees on topics such as needs assessments, strategic plans, technology solutions, and more.
Ask us questions and submit suggestions for new model practices and innovations.
Training & Technical Assistance Team
The Office of Program Performance