Category: Technology Improvement Project (TIP)
Award: $35,000
Legal Aid of Arkansas is expanding to become a statewide provider of legal services, increasing the scale and complexity of its operations. To support this transition, the organization has received an LSC Technology Improvement Grant to engage a qualified consultant to conduct a Mid-Level IT and Security Assessment and provide actionable recommendations for immediate and long-term improvements. The results will guide phased enhancements and the development of a comprehensive IT Strategic Plan to strengthen security, improve efficiency and ensure reliable, equitable services statewide.

Category: TIG General
Award: $169,855
An LSC Workflow Improvement Project grant will strengthen Community Legal Aid SoCal’s intake and service delivery systems to improve client experiences and staff efficiency. Building on prior process analysis, the project will create and implement new workflows in the organization's case management system to reduce client wait times, enhance eligibility screening, automate compliance tasks and optimize the use of existing case management tools. These upgrades will help staff manage cases more effectively and deliver consistent, high-quality service. The project will also prepare Community Legal Aid SoCal for a new coordinated intake system that connects multiple legal aid organizations across Orange County.

 

Category: Technology Improvement Project (TIP)
Award: $35,000
Greater Bakersfield Legal Assistance (GBLA) will use TIG funding to conduct a full review and assessment of its technology systems and cybersecurity. This project will help GBLA understand how well its current systems are working, find weaknesses and develop a plan to improve data security and protection. The results will guide upgrades that enhance GBLA’s technology, making it more secure, modern and efficient — helping safeguard client information and strengthen the organization’s ability to deliver legal services effectively.

Category: Technology Improvement Project (TIP)
Award: $35,000
Coast to Coast Legal Aid of South Florida will use an LSC Technology Improvement Project grant to engage an experienced consultant to conduct a comprehensive assessment of its centralized intake system. The consultant will analyze all intake entry points — online, phone, walk-in and courthouse applications — using quantitative and qualitative data to evaluate efficiency and effectiveness. Findings will identify areas for improvement and provide a roadmap to streamline operations, increase access and enhance the delivery of legal aid services.

Category: Technology Improvement Project (TIP)
Award: $35,000
Community Legal Services will use an LSC Technology Improvement Project grant to assess its decade-old Microsoft SharePoint system, which has become inefficient and poses potential security risks. The project will identify vulnerabilities and operational challenges, leading to a unified plan for a secure, streamlined SharePoint relaunch. The new system will incorporate security best practices, enhance collaboration and reduce maintenance demands.

Category: TIG General
Award: $164,438     
With an LSC Technology Initiative Grant, Florida Rural Legal Services will partner with Safe Haven AI to implement an AI-powered hotline that provides 24/7 access to intake through human-like voice interactions. The system will screen applicants, automate data collection and integrate with LegalServer, allowing staff to focus on speaking with eligible clients and engaging in higher-value legal work. By improving accessibility, reducing wait times and streamlining workflows, the project will enhance the overall efficiency and reach of Florida Rural Legal Services by enabling staff to serve more people while ensuring applicants receive timely and accurate information.

Category: Technology Improvement Project (TIP)
Award: $35,000
Legal Services of North Florida (LSNF) will use an LSC Technology Improvement Project grant to engage a consultant to assess and improve its intake system using business process analysis principles. The project will evaluate workflows, technology tools and staff time to identify bottlenecks and recommend solutions that expedite eligibility screening and case acceptance. The resulting implementation plan will lead to reduced response times and improved client satisfaction and ensure more efficient use of staff and resources.

Category: TIG General
Award: $304,979
With an LSC Technology Initiative Grant, Atlanta Legal Aid Society will implement a Georgia-specific version of the Legal Aid Content Intelligence (LACI) system — an open-source tool developed by Lone Star Legal Aid to automatically track and update changes in laws, regulation, and court rules in order to ensure self-help legal information is always accurate. The project will enhance LACI with AI tools to identify federal citations, monitor key websites such as GeorgiaLegalAid.org and securely access state legal sources that utilize CAPTCHA. Creation of a shared governance model will support long-term collaboration and ensure LACI’s continued value as a time-saving resource for maintaining accurate, up-to-date legal information across the country.

Category: Technology Improvement Project (TIP)
Award: $35,000
Atlanta Legal Aid Society will use an LSC Technology Improvement Project grant to strengthen cybersecurity to protect sensitive client data and ensure uninterrupted access to critical systems. The organization will engage a third-party firm to assess its technology environment, identify vulnerabilities, and provide a prioritized roadmap for remediation. The resulting improvements will reduce risks, enhance staff confidence, and ensure a secure, stable foundation for high-quality legal services.

Category: TIG General
Award: $176,829
Land of Lincoln Legal Aid (LOLLA) will use LSC Technology Initiative Grant funding to modernize its intake and referral systems to improve efficiency, accuracy and the client experience. The project introduces two key tools: Guided Navigation within its case management system and a unified electronic referral form for community partners. Guided Navigation will help staff complete complex intake tasks accurately and consistently, while the referral form will allow partners to securely submit and track referrals that flow directly into the system. Building on findings from LOLLA’s 2023 TIG-funded intake assessment and best practices from peer organizations, this project will strengthen service delivery across LOLLA’s 65-county region and provide a scalable, sustainable model for other legal aid organizations.

 

Category: TIG General
Award: $170,000
Legal Aid Chicago will modernize its client intake systems to make them more efficient, accessible and client centered. Building on an LSC Technology Improvement Project supported by LSC and the Lawyers Trust Fund of Illinois, the project will use new technology to streamline processes, reduce administrative work and improve the applicant experience. Key upgrades include redesigning intake workflows in the organization’s case management system, expanding text messaging to strengthen communication, digitizing intake at community clinics, creating online referral forms for partners and developing a centralized digital referral matrix for internal use. Together, these improvements will ensure consistent, equitable service for all applicants and allow staff to focus more on delivering legal assistance.

Category: TIG General
Award: $84,461
With this LSC Technology Initiative Grant, Legal Aid Chicago will improve its criminal records relief services by developing and implementing a document automation tool. The project will integrate the tool with the organization’s case management system to automate the preparation of court filings and related documents. Automating these tasks will reduce administrative work and allow staff to spend more time directly supporting clients. The integration will also make it easier to keep court-filing templates up to date as approved forms change. Because these forms are standardized statewide, Legal Aid Chicago will share lessons learned and best practices with other LSC-funded organizations in Illinois. Overall, this project will increase efficiency, accuracy and access to justice for clients seeking criminal records relief.

Category: Technology Improvement Project (TIP)
Award: $35,000
Legal Aid of the Bluegrass (LABG) will use LSC Technology Improvement Project funding to analyze its intake and communication systems. Expert consultants will assess client needs, recommend technology improvements, and design faster intake flows integrated with JusticeServer to enhance efficiency and service quality. The project will produce a written implementation plan detailing AI integration, security protocols and product selection strategies with the ultimate goal of reducing wait times and improving client access to legal assistance.

Category: TIG Sustainability, Enhancement, and Adoption (SEA) Grant
Award: $298,300
LSC Technology Initiative Grant funding will support Michigan Advocacy Program (MAP) partnering with Michigan Legal Help (MLH) to enhance MichiganLegalHelp.org, a statewide website that helps people without lawyers address their legal issues. This project continues the transition of MLH’s “Do-It-Yourself” (DIY) legal form tools from the LawHelp Interactive platform to Docassemble, making them easier to use, more accessible, and more cost-effective to maintain. Project funding will also support contractor assistance for the migration process and improvements to the site’s accessibility and user experience. By the end of the grant, MLH’s most frequently used tools will be migrated, user-tested and refined to ensure the platform effectively serves self-represented litigants across Michigan.

Category: TIG General
Award: $103,255
Anishinabe Legal Services (ALS), in partnership with the Tribal Courts of the Leech Lake, White Earth and Red Lake Nations, will create a series of video tutorials to help people who represent themselves navigate probate and guardianship cases in Tribal Courts with LSC Technology Initiative Grant funding. The videos will use plain language to explain each step of the court process - from the required forms and filing procedures to what to expect during and after a case. ALS will collaborate with Tribal Court staff to ensure accuracy, test the videos with community members, and make updates as needed. The tutorials will be shared widely through Tribal websites, community events and outreach materials to improve access to justice across the three Nations.
 

Category: TIG General
Award: $239,360
Southern Minnesota Regional Legal Services (SMRLS), in partnership with Justice North and Legal Services State Support, will integrate generative AI into Minnesota’s coordinated legal aid intake system. The project will enhance the Legal Organizations Online Network (LOON) database to help intake staff quickly and accurately identify the most appropriate legal aid organization for each client. Through research, focus groups, and AI model testing, the project will explore chatbot and workflow integrations to improve referral accuracy and efficiency. In later phases, the project will refine the AI to better guide staff and applicants, improve data entry, and test tools such as voice-to-text and AI-assisted legal research, to strengthen access to justice statewide.

Category: TIG General – Initial Planning Grant 
Award: $78,200
Legal Services of Eastern Missouri (LSEM) will use LSC technology funding to conduct a 12-month planning and design project to develop “All Access Intake,” a blueprint for a multi-channel, AI-driven intake system that offers a “no wrong door” approach for clients seeking legal help. The project will design an integrated technology framework that combines AI-powered triage, multilingual accessibility, mobile-responsive portals, and VoIP modernization to ensure consistent, efficient service delivery. The resulting roadmap will guide future implementation within LSEM and provide a scalable, replicable model for legal aid programs nationwide.

 

Category: TIG General
Award: $130,495
Mid-Missouri Legal Services will use this LSC Technology Initiative Grant to develop an online platform and document engine to help self-represented consumers respond to debt collection lawsuits and wage garnishments. Building on other statewide web tools in Missouri focused on landlord/tenant law and family law, the Consumer Debt Defense platform will guide users through interviews to generate legal documents, provide a library of plain-language consumer rights information, and be accessible via the statewide legal aid website and at two new legal kiosks opened as part of this project. In collaboration with Missouri’s legal aid programs, MMLS will do outreach to ensure that people know how to access all of the new self-help tools available on the statewide website.

Category: TIG General
Award: $166,964
North Mississippi Rural Legal Services (NMRLS) will use an LSC Technology Initiative Grant to develop a secure, mobile-responsive online intake system and make changes to its phone intake system to improve access to justice for low-income individuals. The project will focus on building online intake with triage for eligibility screening, an automated calendaring system for follow-up appointments, and improved call center operations These improvements will enhance efficiency, reduce administrative burden, and build a strong intake infrastructure that NMRLS can continue to build upon in the future.  

Category: TIG General
Award: $160,339
The Montana Legal Services Association (MLSA) received funding to build on the Strategic Planning Tool first developed by the Legal Aid Society of Cleveland through a 2023 TIG project. The goal is to help MLSA and other legal aid organizations better track and measure progress on strategic, grant, and staff goals. The improved tool will use case data to show real-time progress and include timekeeping information to assess how resources are used. Planned upgrades include more flexibility in setting and weighting goals, trend analysis, and the ability to use outside data sources. These enhancements will improve data-driven decision-making, make grant reporting easier, and create a model other LegalServer users can adopt nationwide.

Category: Technology Improvement Project (TIP)
Award: $34,870
New Mexico Legal Aid (NMLA) will use this grant to conduct a comprehensive technology assessment and cybersecurity audit to strengthen its systems and protect client data. A consultant will work with NMLA’s IT staff to identify strengths, address vulnerabilities, and develop an implementation plan with clear steps and timelines for improving its technology systems and infrastructure. The findings will also inform a Continuity of Operations Plan to ensure that NMLA can maintain services and safeguard data during natural or manmade disasters. This project will improve NMLA’s technology security and reliability, enabling staff to serve clients better statewide.

Category: TIG General
Award: $127,159
Nevada Legal Services (NLS) will use this LSC Technology Initiative Grant to enhance its statewide network of legal kiosks, located in 28 libraries across Nevada, by adding an AI-powered search assistant. The kiosks currently provide access to free legal information and resources but have usability challenges for people unfamiliar with legal terms or categories. With input from an outside vendor, NLS will conduct user testing and implement the Kiosk AI Assistant to enable plain language, multilingual search and navigation. Modeled after a successful Texas project, this upgrade will make it easier for users — especially in rural and underserved communities — to find accurate, understandable legal information and resources quickly and efficiently.

Category: Technology Improvement Project (TIP)
Award: $35,000
Legal Services of the Hudson Valley (LSHV) will use this LSC grant to develop a Business Process Improvement Plan to strengthen its client intake system. The project will review current intake practices to find ways to improve efficiency, consistency and the overall experience for applicants. LSHV will gather data, conduct research and engage staff and stakeholders to shape a strategy for future use of multilingual, AI-supported technologies. Although this project focuses on planning rather than implementation, it will lay the groundwork for equitable, evidence-based technology improvements that make it easier for clients to access legal services.

Category: TIG General
Award: $165,756
The Legal Aid Society of Cleveland will use an LSC Technology Initiative Grant to develop and launch a Housing Law AI Research Assistant to help staff and volunteer advocates more efficiently support clients facing urgent housing issues. The tool will use generative AI and conditional logic to simplify legal research and document drafting, allowing advocates to quickly find relevant information, prepare pleadings and store research notes in one place. Designed with strong data security and encryption safeguards, the system will protect client information while remaining accurate and easy to use. By reducing the time spent on manual research and writing, this project will help Legal Aid Society of Cleveland serve more clients and improve outcomes in housing-related matters, particularly eviction defense cases.

Category: Technology Improvement Project (TIP)
Award: $35,000
With funding from an LSC Technology Improvement Project grant, the Legal Aid Society of Cleveland will hire a technology and cybersecurity consultant to review the organization’s current systems and security practices. The consultant will conduct a comprehensive audit to identify strengths, gaps, and opportunities for improvement. The findings will inform a detailed report with practical steps to enhance the organization’s efficiency, effectiveness, and data security. These improvements will help Legal Aid Society of Cleveland better serve its clients and the broader community.

Category: Technology Improvement Project (TIP)
Award: $35,000
Oklahoma Indian Legal Services (OILS) will use this LSC grant to strengthen its technology infrastructure by developing a comprehensive Technology Access Plan. OILS will work with a consultant to assess its current hardware, software and technology contracts, identify gaps and cost-saving opportunities, and develop a long-term technology plan to guide future investments. The plan will also include tools for ongoing evaluation and improvement. The project will help OILS maintain efficient operations, improve collaboration, and continue delivering high-quality services to clients across its offices.

Category: TIG General
Award: $250,000
Legal Aid Services of Oregon (LASO) received a two-year LSC grant to develop and implement a statewide online intake system integrated with Oregon Law Help, the statewide legal information website. The project begins with a comprehensive assessment of LASO’s intake processes, staff workflows, technology gaps and client needs to guide design and implementation. The new system will make it easier for low-income Oregonians to request legal help, improve efficiency and expand access to justice. It will feature a mobile-friendly portal with self-screening tools, automated scheduling and potential AI features to guide users and streamline the referral process. The project will modernize intake, reduce wait times and ensure consistent, accessible service throughout the state.

Category: Technology Improvement Project (TIP)
Award: $35,000
This LSC grant will support Legal Aid of Southeastern Pennsylvania’s (LASP) efforts to redesign and modernize its client intake system to make legal assistance more equitable, efficient and accessible. The project will review current intake processes to find ways to reduce wait times, prevent dropped calls and improve language access. LASP will also introduce new technology tools, including a unified client portal and AI features, to streamline pre-screening and make communication easier. By analyzing workflows, reviewing data and engaging staff and clients, LASP aims to create a more user-friendly and responsive intake system. The redesigned process will help ensure that every client inquiry receives prompt attention and support.

Category: TIG General
Award: $209,056
The Legal Aid Society of Middle Tennessee and the Cumberlands will use an LSC Technology Initiative Grant to integrate agentic AI into its legal aid helpline intake system. The system will autonomously complete phone intakes, transform voice data into structured case information, and create new matters in LegalServer, offering scalable, secure and multilingual intake capabilities. By automating and enhancing data accuracy, this technology will reduce wait times, expand access and set a new standard for efficiency in legal aid service delivery.

Category: TIG Sustainability, Enhancement, and Adoption (SEA) Grant
Award: $469,992
Legal Services Vermont (LSV) will use an LSC Technology Initiative Grant to improve its online self-help tool, VTCourtForms, which helps Vermonters without lawyers prepare accurate court forms. This project will expand the number of available guided interviews using Docassemble, covering key areas such as family law, housing and debt collection. LSV will also implement a new feature on its website that allows users to electronically file their completed forms directly with Vermont courts, making the process faster and easier. In partnership with Suffolk University Law School’s Legal Innovation and Technology Lab, LSV will also create a national support center to help other states develop or enhance e-filing systems for people representing themselves in court.

Category: TIG Sustainability, Enhancement, and Adoption (SEA) Grant
Award: $175,000
Wisconsin Law Help (WLH), the state’s only legal help website for people without lawyers, launched in January 2025 with support from the Technology Initiative Grant (TIG) program. WLH connects users to clear legal information, practical resources, and referrals to free or low-cost legal services. This Technology Initiative Grant will help Judicare Legal Aid to expand the site’s content, accessibility, and features to better serve low-income and rural residents. WLH will also increase outreach so more people who need help can easily find and use the site. With continued support from TIG and the Wisconsin Trust Account Foundation, WLH will continue to grow to meet the state’s need for accessible legal guidance.