LSC Innovations in Technology Conference 2018 - Cutting Through the Code: Engaging Non-Techies in Tech Projects

From ideation to implementation, engagement from non-technical staff and partners is essential to the success of any technology project. Non-techie stakeholders can include program leadership, legal aid attorneys and paralegals, and community partners. Their feedback and buy-in directly influence how well-grounded a tech innovation is in real-life user needs as well as the likelihood of adoption. This session explored the trials and tribulations of engaging non-tech partners, the steps in the project life cycle where this is critical, and communication and prototyping methods for educating people about complex technology concepts and building support for your project.