TIG 2017 Opening Plenary: User Design in Today's World –Lessons for the Legal Services Community from the Private Sector

Few companies have more users and products worldwide than does Microsoft. Getting people to use their products is essential in such a competitive marketplace. They realize that “if you build it, they will come” only works in the movies. Instead, you have to build it is such a way that the user can actually use it and has a good experience. Lucy Bassli and Rajesh Kalidindi from Microsoft shared their perspectives on why usability is so critical to technology’s success and how we can ensure that no one is left behind as technology plays an even bigger role in improving access to justice. This video begins with LSC President Jim Sandman's opening of the 2017 TIG Conference.

Presenters: Lucy Bassli, Assistant General Counsel of Legal Operations and Contracting; Rajesh Kalidindi, Senior Accessibility Manager, Microsoft.