2017 TIG Awards - Project Descriptions

In 2017, LSC awarded 25 technology grants (TIGs) to 22 legal services organizations in 18 states. Among the 25 funded initiatives are projects to create interactive legal forms for self-represented litigants, to enhance an online statewide “access portal” with a chatbot feature and to produce online resources for veterans and military families confronting legal problems.

TIG Purpose Organization Grantee Contact & Email Project Description
17004 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Kansas Legal Services, Inc. Marilyn Harp; mharp@klsinc.org Kansas Legal Services received $159,110 to develop five instructional videos to guide self-represented litigants and add a "live chat" feature within automated legal forms. This feature allows self-represented litigants to receive on-demand support as they complete the form preparation process.
17005 Document Assembly Northwest Justice Project César Torres; Cesart@nwjustice.org Northwest Justice Project received $185,250 to establish an automated document assembly system for widely-used state family law forms. They are working in partnership with the Washington State Office of Civil Legal Aid (OCLA) and the Washington State courts to establish this system.
17007 Veterans Pine Tree Legal Assistance, Inc. Nan Heald; nheald@ptla.org Pine Tree Legal Assistance received $175,250 to improve the design and content of StatesideLegal.org, the first website in the nation to focus exclusively on veterans' federal legal rights and resources. This grant continues StatesideLegal’s role as a national clearinghouse resource for the legal needs of veteran and military households.
17010 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Legal Services Vermont Sam Abel-Palmer; SAbel-Palmer@lawlinevt.org Legal Services Law Line of Vermont received $145,114 to improve the VTLawHelp.org website by developing functionality that enhances the user experience for disabled individuals and increases access through mobile devices. These enhancements are the result of recommendations identified in LSC’s Statewide Website Assessment.
17011 Data Analysis/Data Standards Montana Legal Services Association Alison Paul; apaul@mtlsa.org Montana Legal Services Association received $221,995 to enhance the program's medical-legal partnership by combining data from electronic health records and legal cases systems to better track client health outcomes and conduct more comprehensive legal screenings. This project includes integration with two electronic health records systems, advanced data tracking and analysis, and the exploration of machine learning tools.
17013 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Montana Legal Services Association Alison Paul; apaul@mtlsa.org Montana Legal Services Association received $86,250 to improve the MontanaLawHelp.org website by adding plain language readability and creating style guides to ensure best practices for future online content. The project also improves search engine optimization and develops tools that can benefit the broader network of LawHelp-hosted legal aid websites. 
17015 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Pine Tree Legal Assistance, Inc. Nan Heald; nheald@ptla.org Pine Tree Legal Assistance received $86,000 to improve its statewide legal website to implement the recommendations made in LSC’s Ford Foundation-funded evaluation, specifically those recommendations around internal search functionality.
17023 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Legal Aid Society of Hawaii Sergio Alcubilla; Sergio.Alcubilla@ legalaidhawaii.org Legal Aid Society of Hawaii received $102,103 to make legal information on the statewide website (LawHelp.org/HI) available in three different languages to assist the state’s growing limited English proficiency client population.
17025 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Legal Services of Northwest Minnesota Corporation Anne Hoefgen; rruch@lsnmlaw.org Legal Services of Northwest Minnesota received $153,500 to improve its statewide legal aid website by enhancing the usability of the site and adding resources and text in English, Spanish, Hmong, and Somali. This project is also rebuilding Minnesota’s statewide legal information website in Drupal, using a triage system that will guide users to the best referral and/or self-help information given their situation.
17026 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Southeast Louisiana Legal Services Corporation Laura Tuggle; ltuggle@slls.org Southeast Louisiana Legal Services Corporation recieived $68,119 to upgrade LouisianaLawHelp.org to increase the overall usability of the site and make it mobile accessible. 
17027 Document Assembly Southeast Louisiana Legal Services Corporation Laura Tuggle; ltuggle@slls.org Southeast Louisiana Legal Services Corporation received $35,000 to develop automated online forms and guides for consumer debt and divorce cases. This project builds on a statewide collaborative effort spearheaded by the Louisiana Consumer Protection Task Force.
17030 Program provided training Legal Services of North Florida, Inc. Leslie Powell-Boudreaux; Leslie@LSNF.org Legal Services of North Florida received $89,726 to create an e-learning platform and develop a training incubator program to help legal aid lawyers serve their clients more efficiently and effectively.
17032 Program provided training New Mexico Legal Aid Lisa Chavez; rosaliec@nmlegalaid.org New Mexico Legal Aid received $143,478 to create interactive, online tools to assist junior staff, pro bono attorneys, and paralegals in providing fast and effective legal assistance to clients.
17033 Artificial Intelligence, Intake Community Legal Services of Mid-Florida, Inc. Kimberly Sanchez; kimberlys@clsmf.org Community Legal Services of Mid-Florida received $160,888 to add artificial intelligence to the online client intake process. Any consumer issues that clients are facing are automatically flagged for legal services staff with the ultimate goal of utilizing AI to minimize the time an attorney spends on data-collection and maximizing the time spent with clients on legal issues.
17037 Document Assembly Ohio State Legal Services Jim Daniels; OSLSA-TIG@oslsa.org Ohio State Legal Services received $751,250 to enhance LawHelp Interactive, a website that allows low-income people without access to a lawyer to prepare their own legal forms online. It is also used by pro bono and legal aid attorneys seeking to work more efficiently. Enhancements will allow legal aid programs nationwide to manage and run their own reports to improve their reporting and management capacities.
17039 AoI –Projects That Respond to LSC’s Statewide Website Evaluation Nassau/Suffolk Law Services Committee, Inc. Jeffrey Seigel; jseigel@wnylc.com Nassau/Suffolk Law Services Committee received $104,250 to improve the LawHelpNY.org website by enhancing navigability and accessibility of resources and referral information, adapting content to better meet the needs of Long Island clients, and improving listings of available resources and referrals.
17040 Document Assembly Volunteer Lawyers Project of the Boston Bar Association Barbara Siegel; bsiegel@vlpnet.org  Volunteer Lawyers Project of the Boston Bar Association received $69,250 to develop user-friendly, web-based guided interviews and legal document assembly tools to assist self-represented litigants. The project develops tools to help self-represented persons with appeal and waiver of SSI and SSDI overpayments, as well as other legal issues. 
17041 Intake Legal Services of Northern Virginia, Inc. James Ferguson; jferguson@lsnv.org Legal Services of Northern Virginia received $97,750 to develop guided interview questions to improve the intake process for its online case management system, providing enhanced access to services for low-income individuals. It also creates a pre-check intake tool using two way SMS text messages in English and Spanish.
17045 AoI – Projects That Respond to LSC’s Statewide Website Evaluation West Tennessee Legal Services, Inc. Ashley Holliday; ashley@wtls.org West Tennessee Legal Services received $229,191 to enhance the statewide legal portal, HELP4TN.org, by developing a chatbot that interacts online with users to guide them through the process of finding legal resources and delivers legal forms based on user-provided information.
17046 Pro Se Focused Grants Legal Services NYC Raun Rasmussen; rrasmussen@ls-nyc.org Legal Services NYC received $102,750 to integrate the LawHelp Interactive’s document assembly system with JustFix.nyc platform to use in the program’s Housing Repair and Harassment clinics.
17050 Document Assembly Southwest Virginia Legal Aid Society, Inc. Larry Harley; mary@svlas.org Southwest Virginia Legal Aid Society received $115,250 to develop new interactive forms for self-represented litigants on the statewide website, VALegalAid.org. The type of legal forms created are based on local priorities and include input from the Virginia Access to Justice Commission and others in the justice community. Southwest Virginia Legal Aid Society is partnering with the Virginia Poverty Law Center (VPLC) and the University of Richmond law school to develop new content.
17052 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Atlanta Legal Aid Society, Inc. Kristen Verrill; knverrill@atlantalegalaid.org Atlanta Legal Aid Society received $134,720 to address accessibility and readability issues on the national LawHelp.org legal aid website. The program makes improvements to the website GeorgiaLegalAid.org.
17053 Document Assembly Philadelphia Legal Assistance Center Jonathan Pyle; jpyle@philalegal.org Philadelphia Legal Assistance Center received $165,250 to develop Upsolve.org, a cloud-based application to guide self-represented, low-income bankruptcy clients in filling Chapter 7 claims with limited attorney involvement. 
17055 AoI – Projects That Respond to LSC’s Statewide Website Evaluation Bay Area Legal Services, Inc. Richard Woltmann; dwoltmann@bals.org Bay Area Legal Services received $136,705 to enhance legal aid websites to make them more accessible for disabled clients and to make them more user-friendly on mobile devices.
17056 Document Assembly Michigan Advocacy Program Angela Tripp; trippa@lsscm.org  Michigan Advocacy Program received $209,825 to support improvements to A2J Author, a national document assembly platform for clients, which uses plain-language interview questions to help clients complete court forms.