Projects and Case Studies

Many LSC grantees are undertaking new, innovative technological projects that improve efficiency and their delivery of legal services. Here are a few.

Connecting Via Video: The Legal Assistance of Western New York Set Up Video Conferencing in Its Seven Offices, Benefiting Staff and Clients

In 2012, a Technology Initiative Grant (TIG) allowed the Legal Assistance of Western New York, Inc.® (LawNY®) to use video conferencing equipment to connect all of its offices, increasing advocates’ ability to connect with one another, problem solve, and share their experiences.

Case Study: Illinois Legal Aid Online

In August 2016, Illinois Legal Aid Online (ILAO) consolidated its five websites—,,,, and—into one mobile-friendly website: This was the result of a 22-month project, which saw ILAO transform its cluster of websites into a clean and UX-friendly package.

Case Study: Legal Services of Northern California’s New Website

Legal Services of Northern California (LSNC) unveiled its new website,, in November 2016—a clean, sleek, client- and mobile-friendly alternative to the previous iteration. The website favors simplicity and ease of access to information; that wasn’t always the case.

Strong technology systems can help an organization better meet its mission of providing great legal services to clients. Over the past three years, North Penn Legal Services (NPLS) has made considerable improvements to its information technology, which have had a ripple effect throughout the organization.