Technology Summit Report 2024-2025
A New Blueprint for Advancing Access to Justice Through Technology
From streamlining legal processes to improving the client experience, technology has become an indispensable tool to civil legal services providers.
With extensive input and support from practitioners, technology experts and other stakeholders, the 2024-2025 LSC Technology Summit set out to identify how LSC can best support its grantee network to adopt and leverage the latest technologies.
The seven recommendations that emerged from this in-depth process are a call to action for LSC and the civil legal services community to accelerate the use of transformative technologies and narrow the nation’s justice gap.
Recommendations
Read the full report for insights into the rapidly evolving technology landscape and the implications for the delivery of legal services and LSC’s ongoing technology initiatives.
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Recommendation 1
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Recommendation 2
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Recommendation 3
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Recommendation 4
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Recommendation 5
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Recommendation 6
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Recommendation 7
LSC should support its grantees in reframing technology investments as essential to their core mission by providing training, technical assistance and resources that help grantee leadership and organizational structures prioritize and integrate state-of-the-art technology into service delivery.
LSC should streamline access to user-friendly resources to support grantees in meeting and exceeding the LSC Technology Baselines and fostering innovation. This includes playing a leadership role in facilitating the replication and scaling of technology projects.
LSC should explore new funding approaches for technology projects.
LSC should promote and support data-driven decision-making across the civil legal services community by investing in tools, guidance and infrastructure that enable grantees to maximize their available data.
LSC should modernize its evaluation approach for the TIG program by developing a flexible and adaptive evaluation framework that supports innovation, measures impact and informs future investment.
LSC should lead and coordinate responsible AI innovation and broader technology adoption in legal services by promoting experimentation, collaboration, and the development of shared tools, policies and practices across the access-to-justice community.
LSC should strengthen its commitment to supporting the development and modernization of high-quality self-help tools that leverage emerging technologies to improve access to justice for self-represented litigants.
