If you are new to outcomes management, you can read this guide in a book-like format, starting with Establishing an Outcomes System. (You can also start with the eLearning materials.) This is the first of 10 sections in the Outcomes Toolkit.
- Establishing an Outcomes System
- What Are Outcomes?
- Why Measure Outcomes?
- Commonly Used Outcomes Measures
- Outcomes Data Reports
- Collecting and Analyzing Outcomes Data
- Developing an Outcomes Data System
- Limitations of Using Outcomes
- Case Management Systems
Below is a guide to the toolkit based on the questions that you might be asking.
The basic definitions can be found in What Are Outcomes? and Why Measure Outcomes? If you're interested in learning why legal aid programs are tracking and reporting on outcomes, you can read the pertinent sections of our provided case studies: the Virginia IOLTA-funded programs and the Cleveland Legal Aid Society.